a week or so ago I had a call from the Tech department of Spandex UK, I nearly fell off my chair. At last I thought something was going to be done. He asked me "where are we with the machine" I thought that was rather funny as I have told them exactly whats going on and even an engineer has been to visit. So here I am reminding them whats going, surly they should know by now!!!
I was still upbeat that somebody had bothered to call at all, I reminded them that I was waiting for the engineers report that was going to be done over a month ago. He then said 'PROMISED' (in the interest of customer service and all that) he would call back on Monday. Its 2 weeks later now and still no call. Man this is unbelievable! Perhaps they are issued with invisible ink when taking down client comments.
I then phoned the accounts dept and said I am stopping payment until these issues get sorted, the promptly said that its nothing to do with them and I should phone the finance company (GE Capital) I then called them and told them the issues, and they replied with its not their problem Spandex have the money and they would pursue me for the payments.
what now I ask??? - but I suspect there will still be no answers from Spandex!
for those of you wondering what this is all about, read the Gerberfx blog from the beginning. check out the gerber archives : http://gerberfx.blogspot.com/2006_04_01_gerberfx_archive.html
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