Yesterday we had a visit from Spandex, it was however a sales person. As per normal they seem to be the best people to deal with in Spandex, She did however ask me about the self cling problems I have been having and had prior to the visit sent down a new self cling material that has been sourced.
We ran it through the gerber fx with the dust strips back in and it seemed to work very well. We again tried the older supplied self cling and it jammed almost immediately. So on a positive note it seems the hardware manager is on the case.
I am still however waiting for the Spandex technical dept to give me an answer on the test print they did, this is now a good few months back and now word from them.
Based on the apauling service I have received and the fact that I feel the machine sold to me is not working as it should I have stopped payment on the machine. I have notified both the finance company and Spandex UK, both of whom have not got back to me. I received a legal letter yesterday from the finance company so it seems they think all is fine. They did say they would speak to spandex and get back to me, but as with Spandex this was a month or so ago and I did not get any response back from them.
So still my Gerber FX sits on the desk here with only the spandex Sales team trying to sell me more products, and the Gerber Technical team obviously too busy to speak to and help clients.
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