more unhappy Spandex UK clients that own an edge

I recieved this via email, I knew it was not just me -

"Hi Tom, just spotted your post on UK signboards, just read
> your blog as well, sounds like you've had a complete nightmare with
> them.
> I decided to buy a reconditioned Edge which (touch
> wood) has been fine up until now, but I had to wait weeks for
> delivery, bits were sent at different times, I even went back up to
> open account because they just couldn't be bothered to email me the
> documentation, I'm still waiting for an up to date price list, decided
> to buy all my foils from Printone and I buy all my vinyl from APS so
> Spandex have missed out on at least another £8000 to date because of
> their customer service.
> Just thought I'd let you know that you aren't the only one to be
> treated badly by Spandex.
> Andy was first class and I would by another edge but would never use
> them for anything else.
>
> Hope its paying for itself by now.
>
> Best wishes

another unhappy Spandex UK client