what a joke - In walks this guy with a dazed look on his face asking me what going on. I explained that the last time he tested the machine he was not happy with it and sent off the test print.
It appears that they now need control materials to print the test on, which I understand 100% - Apparently this has now been ordered and he will come again - 5th time lucky. You really have to feel sorry for the Gerber engineer, he is really embarrassed at this situation.
So here I continue to sit with a machine that I am not happy with and can do nothing.
I called the head of customer service on Friday to tell them that this was just going to waste the engineers time and mine - the answer I got was " I cant help you " apparently any machinery (Greber FX) complaints must go through to technical. Whats the point of having a customer service dept if they can't deal with customers complaints???
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