I thought I would make a phone call to Spandex and see where we are with the tests, it seems I am due an engineer within the next 2 days, lucky I called. Anyway, lets see what happens, this is now the 5th visit. It must be costing them a lot of money! I have a feeling they will just do the same tests again. I also assume they will have no Gerber FX materials with them and use mine to do all the testing.
Just in case you are wondering what this is about - read the intro - GERBER FX STORY
WWW.GERBERFX.CO.UK
Thursday, August 31, 2006
Tuesday, August 29, 2006
some more testing
One of the issues I am waiting to sorted is the question of my Gerber FX printing good halftones, I ran this design through to test and the results are patchy.
Wednesday, August 23, 2006
the power of the Gerber FX blog
I am rather amazed that there has been no feedback from Spandex with regards to this blog. It was started out of pure frustration with the absolute lack of support and technical help from the company after the FX was bought.
Is is now starting to propagate through the web and I was sent a mail telling me that it was spotted on the main google GERBER finance page
A visit from Spandex UK sales - Gerber FX Issues.
Yesterday we had a visit from Spandex, it was however a sales person. As per normal they seem to be the best people to deal with in Spandex, She did however ask me about the self cling problems I have been having and had prior to the visit sent down a new self cling material that has been sourced.
We ran it through the gerber fx with the dust strips back in and it seemed to work very well. We again tried the older supplied self cling and it jammed almost immediately. So on a positive note it seems the hardware manager is on the case.
I am still however waiting for the Spandex technical dept to give me an answer on the test print they did, this is now a good few months back and now word from them.
Based on the apauling service I have received and the fact that I feel the machine sold to me is not working as it should I have stopped payment on the machine. I have notified both the finance company and Spandex UK, both of whom have not got back to me. I received a legal letter yesterday from the finance company so it seems they think all is fine. They did say they would speak to spandex and get back to me, but as with Spandex this was a month or so ago and I did not get any response back from them.
So still my Gerber FX sits on the desk here with only the spandex Sales team trying to sell me more products, and the Gerber Technical team obviously too busy to speak to and help clients.
We ran it through the gerber fx with the dust strips back in and it seemed to work very well. We again tried the older supplied self cling and it jammed almost immediately. So on a positive note it seems the hardware manager is on the case.
I am still however waiting for the Spandex technical dept to give me an answer on the test print they did, this is now a good few months back and now word from them.
Based on the apauling service I have received and the fact that I feel the machine sold to me is not working as it should I have stopped payment on the machine. I have notified both the finance company and Spandex UK, both of whom have not got back to me. I received a legal letter yesterday from the finance company so it seems they think all is fine. They did say they would speak to spandex and get back to me, but as with Spandex this was a month or so ago and I did not get any response back from them.
So still my Gerber FX sits on the desk here with only the spandex Sales team trying to sell me more products, and the Gerber Technical team obviously too busy to speak to and help clients.
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