a glimpse of spandex help DASHED again

a week or so ago I had a call from the Tech department of Spandex UK, I nearly fell off my chair. At last I thought something was going to be done. He asked me "where are we with the machine" I thought that was rather funny as I have told them exactly whats going on and even an engineer has been to visit. So here I am reminding them whats going, surly they should know by now!!!

I was still upbeat that somebody had bothered to call at all, I reminded them that I was waiting for the engineers report that was going to be done over a month ago. He then said 'PROMISED' (in the interest of customer service and all that) he would call back on Monday. Its 2 weeks later now and still no call. Man this is unbelievable! Perhaps they are issued with invisible ink when taking down client comments.

I then phoned the accounts dept and said I am stopping payment until these issues get sorted, the promptly said that its nothing to do with them and I should phone the finance company (GE Capital) I then called them and told them the issues, and they replied with its not their problem Spandex have the money and they would pursue me for the payments.

what now I ask??? - but I suspect there will still be no answers from Spandex!

for those of you wondering what this is all about, read the Gerberfx blog from the beginning. check out the gerber archives : http://gerberfx.blogspot.com/2006_04_01_gerberfx_archive.html

more unhappy Spandex UK clients that own an edge

I recieved this via email, I knew it was not just me -

"Hi Tom, just spotted your post on UK signboards, just read
> your blog as well, sounds like you've had a complete nightmare with
> them.
> I decided to buy a reconditioned Edge which (touch
> wood) has been fine up until now, but I had to wait weeks for
> delivery, bits were sent at different times, I even went back up to
> open account because they just couldn't be bothered to email me the
> documentation, I'm still waiting for an up to date price list, decided
> to buy all my foils from Printone and I buy all my vinyl from APS so
> Spandex have missed out on at least another £8000 to date because of
> their customer service.
> Just thought I'd let you know that you aren't the only one to be
> treated badly by Spandex.
> Andy was first class and I would by another edge but would never use
> them for anything else.
>
> Hope its paying for itself by now.
>
> Best wishes

another unhappy Spandex UK client

Update on the self cling problem with the Gerber FX

This is a mail I received after posting questions on a forum.

"I think that the static cling that Spandex sells is not sourced from GSP, and so is not ‘EdgeReady’. I suspect that the Spandex static cling is sourced in the UK (hence the ‘Transtec’ house branding and 50m roll lengths), because it’s cheaper and to be fair, perhaps works just as well. You might want to quiz them about this. This could be why you (and Spandex UK) have not seen the instruction sheet and hence didn’t know about the application tape tip. You may ‘demand’ that they sell you (or at least get some to try) the ‘EdgeReady’ material if you think that it would make a difference, although hopefully the application tape tip will solve your problem."

still no call back from Spandex :-(

WHERE ARE THEY?

Well, its now the 4th of July and I have still not heard from the Spandex Technical dept. I have cancelled the finance direct Debit and still nothing, I wonder when they will wake up.
Let me give them a call right now and see what the update is.