Gerber FX caddy loading problems

Hi, still having a few issues, actually 2 issues, the first is that the caddy does not seem to engage properly and then the second issue is that when printing on static Gerber vinyl it pulls the foil through ??

thought I would film this for you to see.

Loading Foil problems with Gerber FX

I am still having problems with the foil not loading, with the FX loaded and ready to go, it lowers the foil and just does not drop down to the final bit. I have made a video below to try and show the Gerber FX tech support the problem.

It seems that with a little pressure on the foil as per the video, it takes and works fine - Very frustrating as it prints fine, not a great help as I have 10000 lables to print.

any ideas as to what might be going on here?

GerberFX needs a service :-(

well its time for my Gerber FX to get serviced, Its been a while now since I had to deal with Gerber engineers, I will keep you updated as to what happens.
I am having a problem with the foil not dropping all the way down to meet the vinyl, need to give it a nudge and then it works, not sure what happened. I have about 10'000 static labels to print!!!

new gerber FX

Some better news than normal, A brand new machine arrived last week. Gerber have got a great new client focused person.

This domain is now for sale if anybody wants it!

update on the self cling problem on the GERBER FX

After I tested the new self cling, it seemed to work much more efficiently - email today from Spandex
___________________________________________________

Hi Tom

We have now been able to confirm that the new stock of the Cling Material that you recently tested will be with us the first week of October.

We have the White Cling in stock but the clear is due the first week of October.

Please find details below.


P50824A GSP STATIC CLING CLEAR 380 x 45.72 M £1.68 Per M

P53202A GSP STATIC CLING WHITE 380 X 45.72 M £1.68 Per M


Please let me know if you need further assistance.

Kind Regards

____________________________________________________________________________

Spandex UK

Aftermarket Territory Manager

1600 Park Avenue

Aztec West, Almondsbury

Bristol BS32 4UA

ph +44 (0)1454 616444

f +44 (0)1454 616777

The Spandex engineer has just left

what a joke - In walks this guy with a dazed look on his face asking me what going on. I explained that the last time he tested the machine he was not happy with it and sent off the test print.
It appears that they now need control materials to print the test on, which I understand 100% - Apparently this has now been ordered and he will come again - 5th time lucky. You really have to feel sorry for the Gerber engineer, he is really embarrassed at this situation.
So here I continue to sit with a machine that I am not happy with and can do nothing.

I called the head of customer service on Friday to tell them that this was just going to waste the engineers time and mine - the answer I got was " I cant help you " apparently any machinery (Greber FX) complaints must go through to technical. Whats the point of having a customer service dept if they can't deal with customers complaints???

the same engineer

Had a call from Spandex yesterday, they said an engineer is coming down "The best one they have" I found out it was the same guy that has been here twice before. Now the last time he was here, he printed out a long halftone print and said it was not very good and would take it back to get the guys to look at it. I never heard a thing, now they want to send him again to I suspect do exactly the same. What a complete waste of time.

Now remember the only hold I have is to withhold payment for the kit. I have called Spandex to tell them this, they said "Its not their problem as the agreement is with GE Commercial. I also called GE Commercial and they said the money has been paid to Spandex and I should deal with them.

So now I have equipment that is substandard, the company that sold it to me cant help, the finance company don't care and now I have a legal company after me. How much is this all costing??????