just to set the record straight

The sales guys that I deal with for material orders are fantastic, the guy that sold me the Gerber FX, is probably the most helpful sales guy I have ever met. He went out of his way to help me, If only he was upper management.

Gerber FX not printing as well as the Edge 1

After years of having these labels printed by a local sign maker I am convinced that the Gerber FX is not quite up to the job.

Even after having an engineer down, when printing over 3 meters of these labels, they seem to degrade a lot, I am having to do them in batches of 50. These print fine on an edge 1

materials ordered for the Gerber FX DAMAGED

When the correct materials do arrive they are often damaged, here is just one example: I ordered a roll of static self cling, firstly they sent the wrong width, that's gone back now, but when the correct material arrived it was in this condition















I called sales and told them about it, the fact that I had to bin at least 10 metres, and not even a follow up or a credit ???

When I questioned the delivery company, all the delivery guy said was - " ah Spandex again, they never package their deliveries correctly and we have loads of returns" - I personally think its to do with the delivery company in this case, they simply don't care.

The most important thing was that I got my order out and did not let my clients down.

the vinyl does not fit

Just a quick one before I detail the catalogue of problems I have had.

Yesterday I phoned and ordered a roll of Static self cling for the GERBER FX. The sales guy said that it was out of stock, which is understandable and I can wait.

This morning, a Spandex box arrived and I jumped for Joy thinking they had come through for me. However upon opening the box I discovered a 1200mm unsprocketed roll of self cling. (How does this happen???)

Now the thing is that in a space of the last month this is the second order that has been dispatched and the wrong goods have arrived. So I guess this roll just goes into the pile waiting to go back.

My Little Gerber FX Story - INTRO.

After using various unreliable signage companies for years to outsource my label printing, I decided to purchase the fantastic Gerber Edge. The latest Gerber Edge happened to be the Gerber FX.
This Blog is to let everybody know what a complete nightmare this has been for me.
Although the Gerber FX machine is a fantastic machine, the experience of actually dealing with Spandex to get a machine up and running has been a complete nightmare. I would expect for paying over £8000 for this new FX, there would be a little product support and customer service, but so far its been the worst service I have ever received.
I have run a very successful business for many years now and we will go out of our way to never let our clients down. A concept that Spandex I believe just does not understand, perhaps £8000 is not enough for them to care about.