the vinyl does not fit

Just a quick one before I detail the catalogue of problems I have had.

Yesterday I phoned and ordered a roll of Static self cling for the GERBER FX. The sales guy said that it was out of stock, which is understandable and I can wait.

This morning, a Spandex box arrived and I jumped for Joy thinking they had come through for me. However upon opening the box I discovered a 1200mm unsprocketed roll of self cling. (How does this happen???)

Now the thing is that in a space of the last month this is the second order that has been dispatched and the wrong goods have arrived. So I guess this roll just goes into the pile waiting to go back.

My Little Gerber FX Story - INTRO.

After using various unreliable signage companies for years to outsource my label printing, I decided to purchase the fantastic Gerber Edge. The latest Gerber Edge happened to be the Gerber FX.
This Blog is to let everybody know what a complete nightmare this has been for me.
Although the Gerber FX machine is a fantastic machine, the experience of actually dealing with Spandex to get a machine up and running has been a complete nightmare. I would expect for paying over £8000 for this new FX, there would be a little product support and customer service, but so far its been the worst service I have ever received.
I have run a very successful business for many years now and we will go out of our way to never let our clients down. A concept that Spandex I believe just does not understand, perhaps £8000 is not enough for them to care about.